Shipping Policy
At Guangzhou Pengwu Department Store, we strive to deliver your jewelry safely and on time. Please read our shipping guidelines below.
Processing Time
- Orders are typically processed within 2–3 business days after confirmation.
- Custom or personalized jewelry may require additional processing time.
Shipping Methods
- We offer standard shipping and express shipping options.
- Available shipping methods and costs will be shown at checkout.
Shipping Areas
- We currently ship orders domestically within China and internationally to select regions.
- If you are unsure whether we ship to your location, please contact us before placing your order.
Delivery Time
- Domestic shipping usually takes 3–7 business days depending on the location.
- International shipping may take 7–21 business days, depending on customs clearance and destination.
Shipping Costs
- Shipping fees are calculated based on order weight, size, and delivery location.
- Free shipping promotions may be available during specific events or campaigns.
Order Tracking
- Once your order is shipped, we will provide you with a tracking number so you can follow your delivery status.
Lost or Damaged Packages
- We are not responsible for delays caused by courier services or customs.
- If your package arrives damaged or does not arrive at all, please contact us immediately for assistance.
Contact Us
For any shipping-related questions, please visit our store or contact us directly:
Guangzhou Pengwu Department Store
Shop 105, No. 29, Dongqiao East Road, Zengjiang Street, Zengcheng District, Guangzhou
