Refund and Returns Policy

At Guangzhou Pengwu Department Store, we want you to be satisfied with your jewelry purchase. If for any reason you are not fully happy with your order, please review our return and refund guidelines below.

Eligibility for Returns

• Items must be returned within 7 days of purchase.
• Products must be unused, undamaged, and in their original packaging.
• Proof of purchase (such as receipt or order confirmation) is required.

Non-Returnable Items

• Personalized or custom-made jewelry.
• Items that show signs of wear or damage not caused by us.
• Sale or clearance items (unless defective).

Refund Process

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5–10 business days.
• Shipping fees (if any) are non-refundable.

Exchanges

We accept exchanges for eligible items of the same value or higher (with additional payment). Exchanges are subject to product availability.

How to Return an Item

Please return your product directly to our store:

Guangzhou Pengwu Department Store
Shop 105, No. 29, Dongqiao East Road, Zengjiang Street, Zengcheng District, Guangzhou

Contact Us

For questions about returns or refunds, please contact our store team for assistance.